Warranty
Laws
Learn The Federal Law
& Become an Informed Consumer
Could using AMSOIL
motor oil void your new vehicle warranty?
Absolutely not. Vehicle manufacturers recommend
using motor oils meeting certain grades and American
Petroleum Institute service requirements. Whether the motor
oil is petroleum based or synthetic will not affect warranty
coverage. The manufacturer is required to cover all
equipment failures it would normally cover as long as the
oil meets the requirements and was not the cause of the
failure. AMSOIL exceeds these requirements and has never
been deemed the cause of an engines failure. Even so, AMSOIL
has its own limited warranty, protecting you even further.
In addition, the Federally mandated Magnuson-Moss act states
that a manufacturer may not require the use of a specific
brand of aftermarket product unless it is provided free of
charge.
If a car dealership, service center or other business states
that using AMSOIL will void your new vehicle warranty, ask for
that statement in writing and send it to AMSOIL Technical
Services (AMSOIl Inc., AMSOIL Bldg, Superior, WI 54880). If
the business won't provide the statement in writing send AMSOIL
Technical Services a letter identifying who made the statement,
the name and location of the business and what the specific
statement was. AMSOIL will then send a letter to the business
informing them that their position is inaccurate, and, in fact
violates existing law. Your name will be held in confidence. A
sample of this letter is included below.
Could your new vehicle warranty be
voided if you don't change your oil according to the
manufacturers recommended change intervals, such as when using
AMSOIL?
Absolutely not. AMSOIL synthetic motor oils are guaranteed to
run 25,000 miles to 35,000 miles (Series 2000 Severe Service
0W-30 oil) or one year in mechanically sound engines,
providing, of course the oil is kept free of contaminants by
changing the oil filter according to the manufacturer's
recommendation or when using an AMSOIL Nano-fiber technology
oil filter changing the filter at 12 months or 25,000 miles for
gasoline engines and 15,000 miles for diesel engines, whichever
comes first. If using the AMSOIL Dual-Remote or Dual-Gard
By-Pass Filtration unit then the oil and By-Pass filter is
changed as indicated by oil analysis testing. AMSOIL coinded
the phrase "extended drain interval" and it has been validated
by over 30 years of industry testing and tens of thousands of
motorists and millions of over-the-road miles.
AMSOIL synthetic motor oils provide extended drain performance
because they don't break down in heat like conventional motor
oils do. AMSOIL motor oils don't form performance-robbing
deposits, and don't volatize (burn off), which alters viscosity
and increases oil consumption. Finally, AMSOIL's superior
additive package, a key element in the oil's ability to
function, holds up under engine stresses, remaining serviceable
for the full 25,000 to 35,000 miles, or indefinitely when
AMSOIL By-Pass Filtration and oil analysis is used.
Additionally, if there is ever a question of whether or not a
particular oil was the cause of an engine failure make sure to
get a sample of the used oil in a clean bottle, typically 6 oz.
minimum. The oil can then be sent to two independent testing
labs for analysis (* labs are located throughout the country).
Remember, an informed consumer is your best defense against
being taken advantage of by a vehicle dealership or service
center.
If you need the address, location, phone number and contact
information for an oil testing laboratory(s) please contact
me.
Only if an oil is determined to be the direct cause of an
engine problem can a manufacturer or dealership deny warranty
coverage for that specific problem. In this situation the
AMSOIL warranty would apply, and the AMSOIL Technical Services
Department would assist you in processing your claim and
getting your vehicle repaired. That's AMSOIL's pledge to you.
AMSOIL Inc. sells millions of gallons of oil per year and
warranty claims are a rare occurrence. If you ever have a
warranty problem with an automobile manufacturer (or
snowmobile, boat, RV, motorcycle, etc...) or dealership, AMSOIL
will assist you by analyzing the problem and providing data
supporting the fact that repairs should be made under the
vehicle manufacturer's warranty. If this does not resolve the
problem. AMSOIL will submit a claim with their insurance
company and request that an adjuster have the vehicle repaired
and pursue legal settlement later if necessary. The fact is
there never has been an engine failure attributed to the
non-performance of AMSOIL products, and we do not expect there
ever will be. If it ever did, both AMSOIL and their insurance
company would make certain your problem was resolved.
Special Letter From AMSOIL To Your
Car, Truck, Motorcycle, Boat, Snowmobile, Small Engine,
etc.. Dealership:
Dear, Mr. Service Manager (actual name
you supply will be put here),
It has come to our attention that you (or
employee's name) have been informing our mutual
customers that the use of AMSOIL Synthetic
Motor Oils voids your manufacturers' warranty.
This claim is not true. Please review the
following facts about warranties and AMSOIL
Synthetic Motor Oils.
Original Equipment Manufacturers (OEMs)
recommend consumers use lubricants of the
proper viscosity grade and service
classification. Any oil, whether it's petroleum
oil or synthetic, may be used without affecting
overall warranty coverage. OEMs pay or deny
warranty claims based on findings of failure
analysis. To affect the vehicle warranty, the
lubricant must be directly responsible for the
failure. If the oil did not cause the problem
the warranty cannot be voided, regardless of
the brand of oil used, or the length of time or
number of miles the oil was used. To flatly
inform customers that the use of AMSOIL
Synthetic Motor Oil voids their warranty is not
true, is not supported by any OEM and damages
AMSOIL INC.
Synthetic motor oil was introduced to the
automotive public in 1972 by AMSOIL INC., with
its introduction of the world's first API
(American Petroleum Institute) rated synthetic
motor oil. Since then, every major engine oil
manufacturer has followed AMSOIL's lead and has
introduced synthetic oils of their own. AMSOIL
Synthetic Motor Oils exceed the most demanding
worldwide performance standards. They are
specially formulated for long service and
provide superior performance and protection to
that provided by conventional oils, and can be
installed and used with complete confidence.
AMSOIL INC. offers our customers warranty
coverage and provides the proper insurance to
cover an oil related failure, should one ever
occur.
We appreciate your attention to this matter and
anticipate there will be no further
intimidation of our customers by your insuring
no one implies or states that the use of AMSOIL
products will "void" their warranty coverage.
Thank You.
AMSOIL INC., Customer Service Division
cc: Legal Department |
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Product Request Form |
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mailed to you within two business days with
complete product details for your vehicle or
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